SimpleRTS (Remote Teller Station)

SimpleRTS is a modular kiosk capable of delivering 2 different configurations. Pure “Electronic” or “Electronic & Monetary” transactions depending on the site.

Supported functions & transactions

Supported Functions

  • ECB-6 compliance for Euro notes handling as CRM
  • Customer authentication via chip & PIN (offline or online)
  • ID & Passport scanning
  • E-Signature & Finger Vein Authentication
  • A4 Document scanning
  • A4 Statement printing
  • Remote Teller Assistance via LiveBank platform integration
  • 1D, 2D, QR barcode scanning
  • Card issuing
  • Cheques scanner
  • Banknote recycler & Coins input/ouput
  • PCI 3.1, NFC, SSL 3.0, TLS 1.2
  • UL, CEN I, II, III, IV or L safe

Supported transactions

  • Cash deposits
  • Cash withdrawals
  • Account transfers
  • Statements
  • Credit card payment
  • Web banking transactions
  • Utility & Government payments via cash & card
  • Account opening
  • Loan applications
  • Card issuing
  • Cheque deposits
  • Mobile Top-Up
  • FX and any other the bank require

SimpleRTS is considered a compact kiosk taking into account the number of integrated modules

The challenges & solutios

The challenges

  • Smooth transaction flows
  • Integration of different applications & devices
  • Create a personalized service to the customer
  • Handle all possible scenarios/flows when servicing the customer

The solution

  • Customized kiosk design & selection of modules
  • Integration between kiosk application with Bank’s systems & LiveBank
  • Provide freedom to the remote teller but also apply security restrictions and flows

The benefits

  • Significant reduction of costs
  • Extended servicing hours & increased productivity
  • Increased customer satisfaction
  • Innovation & omni-channel experience through LiveBank

Below you can find additional view angles of SimpleRTS

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