SimpleRTS (Remote Teller Station)
SimpleRTS is a modular kiosk capable of delivering 2 different configurations. Pure “Electronic” or “Electronic & Monetary” transactions depending on the site.
Supported functions & transactions
Supported Functions
- ECB-6 compliance for Euro notes handling as CRM
- Customer authentication via chip & PIN (offline or online)
- ID & Passport scanning
- E-Signature & Finger Vein Authentication
- A4 Document scanning
- A4 Statement printing
- Remote Teller Assistance via LiveBank platform integration
- 1D, 2D, QR barcode scanning
- Card issuing
- Cheques scanner
- Banknote recycler & Coins input/ouput
- PCI 3.1, NFC, SSL 3.0, TLS 1.2
- UL, CEN I, II, III, IV or L safe
Supported transactions
- Cash deposits
- Cash withdrawals
- Account transfers
- Statements
- Credit card payment
- Web banking transactions
- Utility & Government payments via cash & card
- Account opening
- Loan applications
- Card issuing
- Cheque deposits
- Mobile Top-Up
- FX and any other the bank require
SimpleRTS is considered a compact kiosk taking into account the number of integrated modules
The challenges & solutios
The challenges
- Smooth transaction flows
- Integration of different applications & devices
- Create a personalized service to the customer
- Handle all possible scenarios/flows when servicing the customer
The solution
- Customized kiosk design & selection of modules
- Integration between kiosk application with Bank’s systems & LiveBank
- Provide freedom to the remote teller but also apply security restrictions and flows
The benefits
- Significant reduction of costs
- Extended servicing hours & increased productivity
- Increased customer satisfaction
- Innovation & omni-channel experience through LiveBank
Below you can find additional view angles of SimpleRTS
